Legal

Netiquette is a set of rules useful to participate in digital communities, websites, apps.

In general, do not publish initiatives:

We recommend you to considerer the usefulness and/or the interest of your initiative for the community before making it public and to use in a correct and appropriate way the Italian language in order to allow its comprehension.

The systematic transgression of one or more of these principles will cause the removal of the initiative, at the unquestionable judgment of Tinaba S.p.A..

For any consideration or request please write to info@tinaba.it, we will answer you as soon as possible.

How to behave in case of securety issues

Any user suspecting the existence of safety issue, must act immediately keeping calm.

Not intervening immediately may worsen consequeces and calling Costumer Support in NOT always the the first thing to do.

First of all, it’s necessary to estimate which of the following descriptions adapts better to the problem:

Below is how to behave:

1. “I am able to acces to the account but I suspect that someone could be aware of my login details and may be using it and/or could be”

The best thing to do is to acces and change passcode, although not sure it could have been identified. Fraudsters often avail of programs able to identify login details, therefore changing it is preferable to prevent it from being identified. If able to acceed the account, the passcode can be changed faster.

To change the passcode:

2. I am able to acces to the account and I consider that login details are secure, but I suspect non authorised activities are taking place on my account;

Once logged in, review carefully the task list displayed to ensure that they correspond to those legitimately performed.

There is a lot of variation between “I do not recall making this payment” and “I am sure I did not make this payment”. It is therefore proper not to report a unauthorised payment if not sure.

In case of unauthorised activities, please report to Tinaba by contacting Costumer Support (Toll-Free Number: 800 591 801, available from Monday to Friday from 9 am to 7 pm).

It is recommended to report any unauthorised activity only after changing the passcode so that the user can take back full control of his account.

3. I am not able to acces to my account and I suspect that someone is using it at my place;

If it is no longer possible to access Tinaba account, follow the steps to restore its own passcode: by opening the app simply select the written down “Have you lost you passcode?” and follow the steps to get a temporary code in order to reset its own code.

Recognition of the true Tinaba site and App

Tinaba uses all available means to prevent others from falsifying its own site and apps for smartphones and tablets.

However, our commitment to this will never be 100% effective: someone could operate pretending to be Tinaba before he can be identified.

If the user wrongly considers, for example, that a false site is Tinaba’s, by logging in would divulge its data to the fraudster. If the user runs into a similar experience, he should see the section “How to behave in case of securety issues” above.

To be sure to access to the real Tinaba site:

In this example, “https” and the closed padlock symbol indicate that the connection between the browser used and Tinaba server is encrypted. If the address bar is yellow or red, if the connection is not safe (the padlock is opened or “https” is not stated) or if not connected to our site (different address from tinaba.com), do not access. Fraudsters may use our name without authorisation, but it is much more difficult that they use our Internet domain name, which is tinana.com, therefore it is better to pay attention and to control.

To be sure to install the true Tinaba app on the own mobile device, the user must download the app via official Players: Google Play and Apple Store.

Safe use of Tinaba App

About the safe use of Tinaba app view above in relation to how to behave in case of safety issues.

The wallet represents a digital wallet by which the user is always aware of its availability and its financials.

Achieving the right balance between practicality and safety is not always simple: Tinaba does not contact regularly the user where a security check would not offer no added value; however, if the situation requires it, we ask to cooperate and protect itself, by verifying that it has the actual owner in front and not an impostor.

It is the user’s responsability to follow the recommendations contained in this web page and to assure itself that the devices used to acces Tinaba systems are safe devices.

Effective Access Codes

To locate a five-digit code a system must try 100.000 possible combinations.

We suggest to avoid predictable sequences as “12345”, “36987”, “54321” or “00000”, simple to digit on a normal keyboard.

We also recommend not to use the same access code on different apps and not to use the same sequence of numbers for Access Code and Device Pin.

How to recognise the user

Tinaba Costumer accesses the app by entering its credentials (telephone number and access code) and this, generally speaking, indicates that it is itself performing operations.

Securety of this mode depends on the users ability and attention to keep secret its access datas. Disclosing its own access code, the user gives to other subjects the possibility to control and use money via the app.

We recommend the user not to ever disclose the access datas. See the section “How to behave in case of safety issues” above, if it is believed that someone else know its own access datas.

Tinaba staff never asks the user its access code; this information are recorded and encrypted in our system and can not be displayed by others. Therefore be very careful to non communicate your passcode to third parties.

If the user may lose the access code, it might follow the steps to receive from Tinaba a temporary code that will allow it to access the app and personally reset its own code.

Another mode guaranteeing the authenticity of the user is the access through fingerprint recognition (Fingerprint or Touch ID) is supported by the user’s device.

Besides inserting the personal Pin to authorise many functions within the app (including transactions greater then 25 €) allows a further check, security garantee.

Maintaining the account and money security

It is important that the user fulfills all necessary operations to mantain controlon its own Tinaba account.

It is assumed that a Tinaba account belongs to only one person.

We recommend to the user to avoid disclosing its own access datas, particularly phone number, access code and PIN. Should it happen, change immediately the access code: enter Tinaba, select Settings icon, click “Security” and lastly Access Code to reset a new one.

See the section “Effective Access Code” for suggestions related to the creation of Access Code and PIN.

Communication with costumers

What are the communication channels does Tinaba use with its own community and costumers?

In this section allows to consult different information documents expected by Bank Transparency Regulations and other regulations interesting Costumer Base and Bank, available on-line and paper support or other durable support at Bank branches.

In this section allows to consult different information documents expected by Bank Transparency Regulations and other regulations interesting Customer Base and Bank, available on-line and paper support or other durable support at Bank branches.