Transparency
In this section allows to consult different information documents expected by Bank Transparency Regulations and other regulations interesting Customer Base and Bank, available on-line and paper support or other durable support at Bank branches.
Pre-contractual disclosure on remote services
Statement that service is performed online, explanation and risk acceptance declaration, specification of client rights
Information to actual depositors
Information on deposit guarantees and on the operation of the interbank garantee fund
Consumer Customers
Information sheet and FID on wallet services, current account services and related payment tools (costs, limits and risk of service provided) for consumer costumers
Minors consumer customers
Information sheet and FID on wallet services, current account services and related payment tools (costs, limits and risk of service provided) for minors consumer costumers
Business Customers
Information sheet on wallet services, current account services and related payment tools (costs, limits and risks of service provided) for business costumers (not legal persons)
Investment Services – Managed Savings
Pre-contractual information for the provision of the portfolio management service
Corporate Customers – Legal Persons
Pre-contractual documents and general terms of wallet contract and company current account
FATCA e CRS Policy
Self-certification of FATCA and CRS legislation: Terms and Definition
Guide to the use of the Financial Arbitration Portal
System operation of the ABF and its limitations, customer claims and contact list and forms necessary for the use of ABF
The Bank Account in simple words
Bank of Italy Guide on the functioning of bank accounts, their types and costs and client rights
Consumer rights in the payment systems in the EU
The European Commission brochure illustrating consumer rights in the context of payment systems in the European Union
Contracted Prepaid Card – Adult Costumers
Contracted Prepaid Card- Adult Costumers Information Sheet
Contracted Prepaid Card – Minor Costumers
Contracted Prepaid Card- Minor Costumers Information Sheet
Not Contracted Prepaid Card
Not Contracted Prepaid Card Information Sheet